2021 Game Plan

by | Jan 6, 2021 | Leadership

There’s no getting around: Last year was tough. Going in to 2021, I’m going to: 1. Stay nimble 2. Stay mobile & flexible in thought & faster to react I’m going to be a champion of hard work and “fierce adaptability”. For my team: 1. Remain positive...

This is about profit (when we re-open)

by | Jul 23, 2020 | Profit

How much profit are you making? Seriously. Do you know? Not knowing that is like a pilot flying with no dashboard or playing / watching tennis not looking at scoreboard and you do so at your own peril. The only way to grow a business is through profitability; we all...

“Empowered” Managers in hospitality

by | Jun 17, 2020 | Leadership

What i’m about to say is all about the Line Manager and leads into ultimate outcomes for the customer: Based on development & responsibility levels, you are  worthy to being “empowered” & I have “empowered” you And being “empowered” allows your team of...

“Tweaking & Tuning” …

by | Jun 2, 2020 | Operations

Now that we have a path to re-open and it has just started, are you “tweaking & tuning” the model already? Nothing is ever perfect or as you expect : especially now! Being nimble in recovery phase is key to catching things early & recovering early....