What i’m about to say is all about the Line Manager and leads into ultimate outcomes for the customer:
- Based on development & responsibility levels, you are worthy to being “empowered” & I have “empowered” you
- And being “empowered” allows your team of being :
- able to make decisions on the spot in real time &
- creatively & spontaneously acting upon spontaneous opportunities as they happen
—> the message becomes “don’t think; just execute” which I believe has a tremendous snowballing / trickling “enthusiastic” impact on our teams & ultimately an enthusiastic impact on the customers.
As an owner, all we want is for the Venue Manager to make (good; and even “could be better”) decisions, develop policies, implement improvements & contribute ideas the truly have an impact on the team.
So get out there & coach the team & execute the game plan based on localized ideas & initiatives as outlined above. Just share with the owner/s before you do because the owner HATES surprises.
Ultimately, with that sense of authentic empowerment, you will become more trusted & recognized same by the teams you lead.
More trusted and appreciated leaders brings more trust and a truly appreciated staff. More appreciated & trusted staff = “engaged” staff.
More “engaged” = happier / smiley / won’t move on / more productive
—> make customers feel more special & appreciated and converts more customers.
This is the reason WHY we are all in hospitality.
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