Building trust & loyalty at the venue and the people at the venue is ALL about the Venue Manager :
– being consistent in approach
– being upfront, honest & provides feedback & updates candidly & regularly & honestly
– getting rosters up early
– develop the staff’s competencies & give / teach “all you know”
– set targets & measure against / provide feedback on performances
The “trust” that they have in you as their Venue Manager builds loyalty …
AND
Loyalty drives better customer experiences experiences –> which leads to higher sales
At the end of the day, any good manager can cut costs —> it’s about “growing revenue” that truly makes the VM GREAT 👍
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