2021 Game Plan
There’s no getting around: Last year was tough. Going in to 2021, I'm going to: 1. Stay nimble 2. Stay mobile & flexible in thought & faster to react I'm going to be a champion of hard work and “fierce adaptability”. For...
This is about profit (when we re-open)
How much profit are you making? Seriously. Do you know? Not knowing that is like a pilot flying with no dashboard or playing / watching tennis not looking at scoreboard and you do so at your own peril. The only way to grow a business is through profitability; we all...
“Empowered” Managers in hospitality
What i'm about to say is all about the Line Manager and leads into ultimate outcomes for the customer: Based on development & responsibility levels, you are worthy to being “empowered” & I have “empowered” you And being “empowered” allows your team of being :...
“Growing Revenue” truly makes the great Venue Manager
Building trust & loyalty at the venue and the people at the venue is ALL about the Venue Manager : - being consistent in approach - being upfront, honest & provides feedback & updates candidly & regularly & honestly - getting rosters up early -...
“Tweaking & Tuning” …
Now that we have a path to re-open and it has just started, are you "tweaking & tuning" the model already? Nothing is ever perfect or as you expect : especially now! Being nimble in recovery phase is key to catching things early & recovering early. Early...
Successful Hospo Operators are really good at these 2 things
Successful hospitality leaders are really, really good at these 2 things. In my mind, these 2 attributes stand out: They never get bored with the basics They are consistently habitual in execution of the basics! Think about & gauge your performances against the...
“Hire smart, or, manage tough!”
Part A: It’s all about "effective" recruitment because ... you are either going to be doing it tough or doing it easy. The “Hire smart or manage tough” mantra by Red Scott from decades ago still ring true to this day. Managing “tough” = having to manage “disengaged”...
The Re-Open post COVID-19:
Its good to re-open however losses are sustainable only to the balance in your bank account. Right now, there's an opportunity to refine for this "re-pivot" back to the basics in the new reality. Going back to the basics in "old-school" line bars rosters (remember...
Lead. Follow. Or get out of the way
The world is on fire. Most SME's are "just" too big to get a hand out and you are on your own. Some owners are depressed and sad; others are "re-pivoting" and setting up for the re-opening (whenever that may be). My industry is Melbourne, Australia-based, hospitality...
“Engaged Employees = Ability to Grow”
Whilst we are all very, very anxious to re-start from COVID-19 restrictions, lets continue to think about the re-launch in terms of "what-ifs'. Now is a great time to start with a bang & think about the grading of your staff. In the most simplest of methodologies...